WHAT'S NEW:

Terms & Conditions  

 Scuba Scene Ltds -Terms & Conditons

Please take time to read our terms and conditions as once enrolment to an activity has taken place, participants agree to abide by our terms and conditions. Please do not hesitate to contact us in respect of the following information.

Course Commencement and Dates:
As per schedule or bespoke arrangements

Dive Site & Boat Fees:
Course prices do not include entrance to dive sites or boat fees. Students unable to dive on scheduled courses involving boat bookings will incur the cost of the place if 72 hours cancellation notice is not received (unless renegotiation with the boat operator is successful).

Materials:
All recreational courses include the relevant required manual. The necessary DVD is at additional cost. Professional level courses require the purchase of training/teaching materials.

Insurance & Safety:
Prior to participating in diving activities, you will be asked to sign forms relating to the safety procedures, precautions and acknowledgement of liability to the risks involved. It is important that the forms are read and completed with care. All participants under 16 will require a parent or guardian’s countersignature. Some participants may be required to see a doctor or undergo a medical before commencing, but we wish to avoid any disappointment so please ask questions about any aspect of which you are uncertain.

Loss or Damage to Property:
Scuba Scene cannot hold any accountability for loss/damage of any personal belongings. Scuba Scene also asks that students are respectful of any property belonging to Scuba Scene or Dive Mobile and will be responsible for the replacement or repair of any items lost/damaged while in their use or supervision.

Cancellation Policy:
Scuba Scene termination of activities: There is the possibility of short notice cancellation due to weather, mechanical or equipment problems, staff illness or other unforeseen circumstances. We regret these situations, but endeavour to reschedule trips and courses to complete qualifications to the students convenience. Scuba Scene operates a flexible programme and participants should simply rebook an alternative date. Scuba Scene commits to complete the qualification for which students have signed up.

Participant termination of activities: 
For courses, Scuba Scene requests that any student cancellations give at least:

  • 72 hours notice for changing course dates
  • For cancelling with no notice or less than 72 hours refund terms and conditions apply

For trips:

  • Require a deposit of 50% to secure a place
  • Must be booked and fully paid for 2 weeks in advance
  • If 72 hours cancellation notice given and place filled, fully refundable
  • If 72 hours cancellation notice given and place unfilled, deposit forfeited
  • Less than 72 hours notice, cost of place forfeited

Deposits and Refunds:
A deposit amount of £100 for OW and £75 for specialty courses will secure a place; deposits are non-refundable. All course fees are payable in full 1 week in advance unless otherwise arranged, Scuba Scene are unable to offer a refund once a course has commenced. A cancellation notice period of 72 hours is required for which the deposit amount to cover the cost of materials and administration will be deducted from the refundable amount.
Professional level courses are subject to individual terms and conditions by negotiation.

Complaints procedure:
The easiest way to resolve a problem is to mention it on the day and we will find a solution acceptable to all parties. However, in cases of an unsatisfactory outcome, please let us know in writing within 7 days and will address the issues to find a happy ending/conclusion.

Certification procedures:
Qualification recognition can only be processed on completion of all administrative requirements. These include: knowledge reviews, log-book verification, other course related projects and paperwork, student photograph and payment of all necessary fees.

Student learning agreement:
Students agree to:

  • as specified by instructional staff (generally, reading the appropriate section and completing the relevant knowledge review and watching the course DVD prior to each class)Study independently
  • Ask questions about any aspect not understood
  • Be punctual and prepared for all theory, pool and Dive Site sessions
  • Follow directions and course procedures from Scuba Scene staff team
  • Abide by standards of safe diving practices and act in a courteous manner at all times
  • Not consume any alcohol or illicit drugs before or during the course or be involved in any activity that increases risks with diving

Instructional Staff agree to:

  • Respect and understand individual needs, pace and method of learning
  • Adhere to HSE procedures to ensure student diver safety
  • Have a flexible approach and schedule to accommodate unforeseen events
  • Thoroughly cover all the curriculum to enable qualification
  • Answer questions to the best of their ability
  • Assist with all learning challenges

If the above are adhered to, courses will run smoothly and certification cards can be issued promptly. In the case of additional sessions being required (incomplete knowledge reviews, absence etc NOT further practice for speed of learning considerations) an additional cost may be incurred.

Data Protection:
Scuba Scene may use your information to keep you informed by e-mail, post or telephone about diving and club related products or services that may be of interest to you. Your personal information will not be passed to other organisations or third parties without your prior consent. In order to assess suitability for the requirements courses, we may need to collect data which the Data Protection Act defines as sensitive (medical declaration). This information is held securely and confidentially and used only specifically for this purpose. In compliance with the Data Protection Act 1998, the data controllers in relation to the personal information you supply is Scuba Scene Ltd.